BPO Call Centre Resume Sample in Word Document having 6 years of work experience

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CURRUCULUM VITAE

Ranjan singh

Mail ID: ranjan@mail.com

Mob-94333………..                                                                                               

ABOUT MYSELF

I am very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.

EDUCATIONAL QUALIFICATION

·         Madhyamik from W.B.C.S.E in the year of 2004.

·         H.S from W.B.B.H.S.E in the year of 2006

·          B.Com in the year of 2009 (Goa University)

OTHER QUALIFICATION:-

·         Knowledge in Computer MS-Excel, MS-Windows, MS-Office and well conversant with Internet.

PERSONAL PROFILE:-

Father’s Name                                 :        Yashwant singh

Address                                             :        9/12, Lal Bazar Street, 4th Floor,

                                                            :        Kolkata-700001

Date of Birth                                                  :        15^th March 1987.

Marital Status                                  :        Unmarried

Languages Known                            :        English, Hindi, Marathi, Gujarati & Bengali.

Hobbies                                             :        Listening Music.

Nationality                                       :        Indian.

EXPREANCE:-                                                                  

Working with XYZ BPO (XYZ PROCESS) Sep, 2008 to Feb, 2012 

Designation:-Executive-Operation (23 months)

Key Accomplishments:

• Handling customer of prepaid of XYZ (KOLKATA & ROWB).
• Meet the Difficulties of customer queries.
• Motivating existing customers to use new & upcoming VAs.
• Achieving all types of targets.
• Handling the GPRS help desk.
• Handling the higher escalation calls. & 3G enquiry calls.

Designation:- Non-Calling Agent (18 months)

Key Accomplishments:

• Handling the higher escalation calls.
• Take Responsibility of enter floor.
• Meet in daily service level and Answering level.
• Meet in floor AHT.
• Break Management.
• People Management.

Working with ABC BPO (ABC PROCESS) March, 2012 to Oct, 2012

                   

 Designation: Team Leader.

Key Accomplishments:

·         Handling a team of 28 Agent’s.

·         Meet the Team, Shrinkages and Attrition.

·         Meet the team login hours, AHT and Quality.

·         Take Responsibility of enter floor.

·         People Management.

·         Break Management

·         Meet in floor AHT

• Meet in daily service level and Answering level.
• Achieving all types of targets.

Working with ABC (ABC Process) Oct, 2012 to till date

Designation: Spoke Officer.

Key Accomplishments:

• Verify customer documents.
• Activated customer’s Prepaid new connection.
• Prepare daily MIS.
• Handling Distributor & Customer queries.
• Activation withing TAT.

·         People Management.

·         Training to distributor and channel partner.

·         Escalate any Issue & resolved.

Thanks & Regards,

Sameer Ojha

+91 94333……….

Mail: - ranjan@mail.com